Frequently asked questions
DO YOU HAVE AVAILABILITY?
Our online calendar has up-to-date availability.
DO YOU ACCEPT CHILDREN?
We accept babes-in-arms and children aged over eight. There are various risks at the cabin, including a stove and breakables at low level that make the cabin unsuitable for young children.
IS THERE ROOM FOR A COT?
Yes, in either bedroom, or on the landing at a squeeze. We provide a travel cot and bedding free of charge.
WHAT TIME ARE CHECK-IN AND CHECK-OUT?
Check-in is from 4:30 pm. Check-out is by 10:30 am. Unfortunately, we can’t offer early check-in or late check-outs as we need the full day to prepare the cabin. Please let us know if you wish to do this and we will make arrangements for you. There's a bar near our cabin that's got amazing food and drinks or you could have a stroll along the river at the end of the town.
HOW DO I GET ACCESS?
The keys will be left in a key safe for you outside the property. We’ll send you the code and full directions before you arrive.
WHAT DO YOU RECOMMEND WE DO DURING OUR STAY?
See our guide to our favourite things to do in Twin lakes.
WHAT’S INCLUDED?
Full details here.
ARE THERE ANY EXTRA CHARGES?
- The listed price is based on one couple using one bedroom. Use of the second bedroom is charged at $20 per person per night.
- There’s a 2.8% commission fee if you’d like to pay your balance by debit or credit card.
- If you wish to take the slippers home with you, we’ll deduct $20 per pair from your deposit.
HOW DO PAYMENTS WORK?
Your balance will be due two months prior to your arrival. We will send you an invoice for this near the time. A $150 damage deposit will be held against your card before you arrive. This will be refunded to you within a week of your departure (usually earlier). We accept bank transfers, debit and credit cards, and Paypal, but there’s a 2.8% commission fee on all card payments, other than the damage deposit.
CAN I ADD EXTRAS AFTER I BOOK?
Yes, we just need three days’ notice to add extras.
DO YOU ACCEPT PETS?
Yes, we accept one small, non-shedding dog for a charge of $60.
WHAT ARE YOUR BOOKING TERMS FOR PETS?
1. Doggie guests must be one year or older, reliably housetrained and a short-haired or non-shedding breed.
2. Only one dog is allowed in the cabin unless otherwise agreed.
3. There is a $60 supplement to cover extra cleaning.
4. Clean up after your dog in the garden, and do not allow it to dig up the lawn or flowerbeds.
5. Ensure your dog is clean before entering the cabin. There is a warm-water shower to the side of the cabin. Dog towels are provided.
6. If your dog is likely to jump on the sofa, please keep it covered with the blanket provided.
7. Do not allow your dog on the beds.
You will be liable for the full cost of repairs or replacements as a result of pet stains and/or damage, as determined within the discretion of Moorland View.
By booking with us, you agree to the above.
THINGS YOU SHOULD KNOW FOR YOUR PETS
- The garden is fairly secure, but there are low walls so we can't guarantee your dog will not be able to escape.
- There's a hosepipe in the alleyway for washing off your dog and a clean river at the end of the town. Dog towels are provided.
- Sheep, cattle and wild horses graze around this area. Please keep your dog on a lead if they are likely to chase livestock. Farmers are legally entitled to shoot dogs if their animals are disturbed. If you'd like suggestions for dog walks where there are no livestock, just ask.
WHAT IF I NEED TO CANCEL OR CHANGE MY DATES?
Once made, payments are not refundable and booking dates cannot be changed, so we suggest you take out travel insurance to cover for unexpected problems. However, if we manage to fill your reservation, or part of your reservation, we will refund you the difference. The booking deposit is not refundable. Please give us as much notice as possible if you need to cancel. Our terms and conditions have full details.
IS THERE MOBILE SIGNAL/RECEPTION?
Mobile signal or reception is patchy in our town and across Twin Lakes, but you can set up Wi-FI calling through our internet. There is a landline phone in case of emergencies.
DO YOU HAVE GIFT CARDS?
Yeah, you can get your gift card here.
IS THERE PARKING?
There is free parking for one car at the back entrance to the cabin. There’s plenty more free parking on the lot.
WHERE CAN I DO MY FOOD SHOPPING?
Our favourite place to food shop locally is Chagford, which has a lovely deli, local dairy, wine merchants, butchers, fruit and vegetable shop and organic grocery store. Our neighbour sells delicious wildflower honey and fresh eggs from an honesty box on his doorstep (his house is directly opposite the cabin's garden).
CAN I ORDER A FOOD DELIVERY?
Yes, Target, Walmart and Whole Foods deliver to our cabin.
HOW DO I BOOK A TAXI?
Call +11111111 (Carl), or we can book one for you.
WILL SOMEONE BE ON HAND IN CASE OF PROBLEMS?
Yes, the housekeeper lives in the next town in case of problems, and we live locally.